:root{--primary: #0b7653;--primary-dark: #087452;--wechat-green: #07c160;--bg: #f2faf6;--bg-soft: #f8fbfa;--card: #ffffff;--border: #e8eeeb;--border-soft: #dfe9e4;--text: #17211c;--text-secondary: #718078;--text-muted: #a0ada6;--danger: #a1433b;--danger-bg: #fff0ee;--warning: #c98a1b;--radius: 10px;--radius-sm: 6px;--shadow: 0 2px 12px rgba(6, 26, 20, .06);--font: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", sans-serif}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font);background:var(--bg);color:var(--text);font-size:14px;line-height:1.6}a{color:var(--primary);text-decoration:none}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:14px}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background:#d4dfda;border-radius:3px}::-webkit-scrollbar-track{background:transparent}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 18px;border-radius:8px;border:1px solid var(--border);background:var(--card);color:var(--text);font-size:14px;transition:all .15s;white-space:nowrap}.btn:hover{border-color:var(--primary);color:var(--primary)}.btn-primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark);color:#fff}.btn-danger{background:var(--danger-bg);border-color:#f3c9c4;color:var(--danger)}.btn-danger:hover{border-color:var(--danger);color:var(--danger)}.btn-sm{padding:5px 12px;font-size:13px;border-radius:6px}.btn-ghost{border-color:transparent;background:transparent;color:var(--text-secondary)}.btn:disabled{opacity:.5;cursor:not-allowed}.card{background:var(--card);border:1px solid var(--border-soft);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.card-title{font-size:16px;font-weight:600;margin-bottom:16px;display:flex;align-items:center;justify-content:space-between}.input,.select,.textarea{width:100%;padding:9px 12px;border:1px solid var(--border);border-radius:8px;background:#fff;outline:none;transition:border .15s}.input:focus,.select:focus,.textarea:focus{border-color:var(--primary)}.textarea{resize:vertical;min-height:80px}.label{display:block;font-size:13px;color:var(--text-secondary);margin-bottom:6px}.tag{display:inline-flex;align-items:center;gap:4px;padding:2px 10px;border-radius:20px;font-size:12px;background:#eef6f2;color:var(--primary)}.tag-green{background:#eef6f2;color:var(--primary)}.tag-blue{background:#e8f1fd;color:#1e6fd9}.tag-yellow{background:#fff7e6;color:#b8860b}.tag-gray{background:#f1f3f2;color:var(--text-secondary)}.tag-red{background:var(--danger-bg);color:var(--danger)}.tag-orange{background:#fff4e0;color:#b26a00}.stage-pill{display:inline-flex;padding:3px 12px;border-radius:20px;font-size:12px;font-weight:500}.stage-NEW{background:#e8f7ee;color:#0a7a43}.stage-WAITING{background:#fff4e0;color:#b26a00}.stage-CHATTING{background:#e8f0fe;color:#1a66d6}.stage-FOLLOWUP{background:#f3ecfe;color:#6b3fd4}.stage-WON{background:#e6f7f2;color:#0e8a6d}.stage-REPEAT{background:#eef6f2;color:var(--primary)}.stage-LOST{background:#f1f3f2;color:#8a9791}.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty-state .empty-icon{font-size:48px;margin-bottom:12px;opacity:.4}.app-shell{display:flex;min-height:100vh}.msg-grid{display:grid;grid-template-columns:minmax(260px,300px) minmax(0,1fr) minmax(260px,320px);grid-template-rows:minmax(0,1fr);gap:0;height:100vh;min-height:100vh;max-height:100vh;border-radius:0}.msg-grid>div{min-width:0;min-height:0}.msg-input-row{display:flex;gap:8px;align-items:flex-end;flex-wrap:nowrap}.msg-input-row textarea{min-width:0}.msg-tools-left{display:flex;gap:2px;flex-shrink:0}.msg-tools-left .btn{padding:6px 10px;font-size:18px}.msg-tools-left button,.msg-tools-left label{padding:6px 10px;font-size:18px;border-radius:6px;border:1px solid transparent;background:transparent;color:var(--text-secondary);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .15s}.msg-tools-left button:hover:not(:disabled),.msg-tools-left label:hover{border-color:var(--border);background:var(--bg-soft)}.msg-tools-left button:disabled{opacity:.4;cursor:not-allowed}@media(max-width:1100px){.msg-grid{grid-template-columns:minmax(260px,280px) minmax(0,1fr)!important}.msg-grid .col-3{display:none!important}}@media(max-width:760px){.msg-grid{grid-template-columns:minmax(0,1fr)!important}.msg-grid>div:first-child{display:none!important}}.sidebar{width:220px;background:#0d3a2c;color:#d8e6e0;display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0;z-index:100}.sidebar-logo{padding:22px 20px;font-size:17px;font-weight:700;color:#fff;display:flex;align-items:center;gap:10px;border-bottom:1px solid rgba(255,255,255,.08)}.sidebar-logo .logo-badge{width:32px;height:32px;border-radius:8px;background:var(--wechat-green);display:flex;align-items:center;justify-content:center;font-size:16px}.sidebar-nav{flex:1;padding:12px 10px;overflow-y:auto}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;color:#b8ccc4;font-size:14px;margin-bottom:2px;transition:all .15s;cursor:pointer;border:none;background:none;width:100%;text-align:left}.nav-item:hover{background:#ffffff0f;color:#fff}.nav-item.active{background:#07c1602e;color:#4ade8f;font-weight:500}.nav-item .nav-icon{width:20px;text-align:center;font-size:16px}.nav-section{padding:14px 12px 6px;font-size:11px;color:#6d8a7e;text-transform:uppercase;letter-spacing:1px}.sidebar-footer{padding:14px 16px;border-top:1px solid rgba(255,255,255,.08);font-size:12px;color:#8fa89e}.sidebar-footer .user-row{display:flex;align-items:center;gap:10px}.sys-notify-row{display:flex;align-items:center;justify-content:space-between;padding:2px 0 12px;margin-bottom:10px;border-bottom:1px solid rgba(255,255,255,.06)}.sys-notify-toggle{position:relative;width:34px;height:18px;border-radius:9px;border:none;cursor:pointer;background:#ffffff2e;transition:background .2s;padding:0;flex-shrink:0}.sys-notify-toggle.on{background:var(--wechat-green)}.sys-notify-knob{position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:#fff;transition:left .2s}.sys-notify-toggle.on .sys-notify-knob{left:18px}.user-avatar{width:32px;height:32px;border-radius:50%;background:var(--wechat-green);display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px;font-weight:600}.main{flex:1;margin-left:220px;padding:24px 28px;min-width:0}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.page-title{font-size:20px;font-weight:700}.page-sub{color:var(--text-secondary);font-size:13px;margin-top:2px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,#0b6b4f,#0d7a58 45%,#f2faf6 45.5%,#f2faf6);padding:20px}.login-card{width:400px;max-width:100%;background:#fff;border-radius:16px;padding:40px 36px;box-shadow:0 10px 40px #061a141f}.login-title{font-size:24px;font-weight:700;color:var(--text)}.login-slogan{color:var(--text-secondary);margin:6px 0 28px;font-size:14px}.login-field{margin-bottom:16px}.login-btn{width:100%;padding:11px;font-size:15px;margin-top:8px}.login-switch{text-align:center;margin-top:16px;font-size:13px;color:var(--text-secondary)}.login-switch a{color:var(--primary);text-decoration:none;margin-left:4px}.login-error{background:var(--danger-bg);color:var(--danger);padding:10px 14px;border-radius:8px;font-size:13px;margin-bottom:16px;display:none}.login-error.show{display:block}.login-error.success{background:#e8f7ee;color:var(--wechat-green)}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.stat-card{background:#fff;border:1px solid var(--border-soft);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow);position:relative;overflow:hidden}.stat-card .stat-label{font-size:13px;color:var(--text-secondary)}.stat-card .stat-value{font-size:28px;font-weight:700;margin-top:6px}.stat-card .stat-icon{position:absolute;right:16px;top:16px;width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:18px}.stat-icon.green{background:#e8f7ee}.stat-icon.blue{background:#e8f0fe}.stat-icon.orange{background:#fff4e0}.stat-icon.red{background:#ffe8e6}.stat-warn{color:var(--danger)}.dash-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px}.table{width:100%;border-collapse:collapse}.table th{text-align:left;padding:10px 14px;font-size:12px;color:var(--text-secondary);font-weight:500;border-bottom:1px solid var(--border);background:var(--bg-soft)}.table td{padding:12px 14px;border-bottom:1px solid var(--border-soft);vertical-align:middle}.table tr:hover td{background:var(--bg-soft)}.table-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center;white-space:nowrap}.filters-bar{display:flex;gap:10px;margin-bottom:16px;align-items:center;flex-wrap:wrap}.filter-select{min-width:120px}.search-input{min-width:220px;position:relative}.contact-row{cursor:pointer}.console{display:flex;gap:0;height:calc(100vh - 140px);min-height:500px}.conv-list{width:300px;border-right:1px solid var(--border);background:#fff;border-radius:var(--radius) 0 0 var(--radius);overflow-y:auto;flex-shrink:0}.conv-item{padding:14px 16px;border-bottom:1px solid var(--border-soft);cursor:pointer;transition:background .1s}.conv-item:hover{background:var(--bg-soft)}.conv-item.active{background:#eef6f2}.conv-item .conv-head{display:flex;justify-content:space-between;align-items:center}.conv-item .conv-name{font-weight:600;font-size:14px}.conv-item .conv-time{font-size:11px;color:var(--text-muted)}.conv-item .conv-last{font-size:12px;color:var(--text-secondary);margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-badge{background:var(--danger);color:#fff;border-radius:10px;font-size:11px;padding:1px 7px}.chat-area{flex:1;display:flex;flex-direction:column;background:#fbfdfc;border-radius:0 var(--radius) var(--radius) 0}.chat-header{padding:14px 20px;border-bottom:1px solid var(--border);background:#fff;border-radius:0 var(--radius) 0 0;display:flex;align-items:center;justify-content:space-between}.chat-body{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.msg{max-width:65%;padding:10px 14px;border-radius:12px;font-size:14px;word-break:break-word}.msg-in{align-self:flex-start;background:#fff;border:1px solid var(--border);border-top-left-radius:4px}.msg-out{align-self:flex-end;background:var(--wechat-green);color:#fff;border-top-right-radius:4px}.msg .msg-time{font-size:10px;opacity:.6;margin-top:4px}.msg-media img{max-width:220px;border-radius:8px;display:block}.chat-input-bar{padding:12px 16px;border-top:1px solid var(--border);background:#fff;border-radius:0 0 var(--radius) 0}.chat-input-row{display:flex;gap:10px;align-items:flex-end}.chat-input{flex:1;min-height:40px;max-height:120px}.chat-quick-bar{margin-bottom:8px;display:flex;gap:6px;flex-wrap:wrap}.quick-chip{padding:4px 12px;border-radius:16px;background:var(--bg-soft);border:1px solid var(--border);font-size:12px;color:var(--text-secondary);cursor:pointer}.quick-chip:hover{border-color:var(--primary);color:var(--primary)}.bot-status-card{display:flex;align-items:center;gap:12px;padding:18px 20px;flex-wrap:wrap}.status-dot{width:10px;height:10px;border-radius:50%}.status-dot.connected{background:var(--wechat-green);box-shadow:0 0 0 4px #07c16026}.status-dot.disconnected{background:#c9d2ce}.status-dot.expired{background:var(--danger)}.status-dot.connecting{background:var(--warning);animation:pulse 1s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}@keyframes toastIn{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.access-card{display:flex;align-items:center;gap:14px}.access-qr{width:64px;height:64px;border:1px solid var(--border);border-radius:10px;overflow:hidden;flex-shrink:0}.access-qr img,.access-qr canvas{width:100%;height:100%}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#061a1480;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px}.modal{background:#fff;border-radius:16px;padding:32px;width:420px;max-width:100%;box-shadow:0 20px 60px #0003}.modal-title{font-size:18px;font-weight:700;text-align:center;margin-bottom:6px}.modal-sub{text-align:center;color:var(--text-secondary);font-size:13px;margin-bottom:20px}.qr-wrap{display:flex;justify-content:center;margin-bottom:20px}.qr-box{width:220px;height:220px;border:1px solid var(--border);border-radius:12px;padding:12px;background:#fff}.qr-box img,.qr-box canvas{width:100%;height:100%}.qr-status{text-align:center;padding:10px;border-radius:8px;font-size:14px;margin-bottom:16px}.qr-status.wait{background:var(--bg-soft);color:var(--text-secondary)}.qr-status.scaned{background:#fff4e0;color:#b26a00}.qr-status.confirmed{background:#e8f7ee;color:#0a7a43}.qr-status.expired{background:var(--danger-bg);color:var(--danger)}.modal-close{display:flex;justify-content:center;margin-top:8px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:20px}.tab{padding:10px 18px;font-size:14px;color:var(--text-secondary);cursor:pointer;border:none;background:none;border-bottom:2px solid transparent;margin-bottom:-1px}.tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.alert-item{display:flex;gap:14px;align-items:flex-start}.alert-icon{width:36px;height:36px;border-radius:10px;background:var(--danger-bg);display:flex;align-items:center;justify-content:center;font-size:16px;flex-shrink:0}.landing-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#fff;padding:20px}.landing-card{text-align:center;max-width:380px}.landing-title{font-size:24px;font-weight:700;margin:20px 0 8px}.landing-desc{color:var(--text-secondary);margin-bottom:24px}.landing-qr{width:240px;height:240px;margin:0 auto;border:1px solid var(--border);border-radius:16px;padding:16px}.landing-qr canvas,.landing-qr img{width:100%;height:100%}@media(max-width:1100px){.stat-grid{grid-template-columns:repeat(2,1fr)}.dash-grid{grid-template-columns:1fr}.console{flex-direction:column}.conv-list{width:100%;max-height:240px;border-right:none;border-bottom:1px solid var(--border)}}